Why Does TiviMate Stop Working?

  • Premium activation/licensing issues (Companion/app store)
  • Corrupted playlist or EPG cache
  • Outdated TiviMate version
  • Large playlist/EPG overwhelming device memory
  • Android TV OS update breaking compatibility
  • Provider-side issues (URL errors, downtime)
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How to Fix TiviMate — Step by Step

1

Fix 1 — Restore Premium activation

Easy 5 minutes
Android TV Nvidia Shield Firestick
Confirm your account/subscription

Use the same app store account used for purchase.

Open Companion and verify activation

If your setup uses Companion, open it and check status.

Restart TiviMate

Force stop and reopen TiviMate so it re-checks licensing.

2

Fix 2 — Fix lost or empty playlists

Easy 5 minutes
All TiviMate devices
Update the playlist

Settings → Playlists → select playlist → Update Now and wait.

Validate your URL if update fails

Use /tools/m3u-validator/ to confirm the URL returns HTTP 200 and M3U content.

Re-add playlist if missing

If it disappeared, add it again with copied credentials.

3

Fix 3 — Resolve update compatibility issues

Medium 15 minutes
Android TV Firestick
Update to latest stable version

Check Play Store for updates.

If update caused issues, reinstall clean

Uninstall, reinstall, then restore playlist and settings backup if you have one.

Disable auto-update temporarily

If a new release is unstable for your device, pause auto-updates until fixed.

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Fixes by Device

Clear cache, update playlists, and keep storage free. Back up settings before reinstalling.

Installation varies. Ensure you use trusted sources and keep M3U/EPG URLs saved.

Shield devices are strong; if issues persist it’s often provider-side or cache. Validate URLs and refresh playlists.

Chromecast works well with stable WiFi/ethernet. Prioritise QoS if updates stall.

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How to Prevent TiviMate Issues

  • Back up TiviMate settings regularly (Settings → Backup)
  • Keep M3U and EPG URLs saved securely
  • Clear cache monthly
  • Keep the device updated and avoid low storage situations
  • Avoid repeated rapid updates during provider outages

Related Issues

EPG Not Loading

Fix EPG sources and time shift issues.

Open →

Playlist Not Loading

Fix retrieval failures and URL problems.

Open →

Router & WiFi Optimisation

Improve stability for updates and playback.

Open →

Frequently Asked Questions

Cache/database issues or playlist update failures can cause missing channels. Update the playlist and validate the URL.

Confirm your purchase account and activation method, then force stop and reopen so the license refreshes.

Update the playlist, validate URLs, and consider reinstalling clean if the update corrupted settings.

Use Settings → Backup to create a file you can restore after reinstalling.

Verify XMLTV URL, refresh EPG, and check time shift. The EPG source may also be down.

TiviMate is primarily Android/Android TV. On Firestick, installation methods vary; ensure you use trusted sources and keep backups.